PRIVACY VERKLARING DTCH shoes

 

DTCH Shoes places great importance on handling (personal) data responsibly. DTCH Shoes processes and secures personal data carefully and in compliance with the provisions of applicable laws and regulations. This privacy statement provides information about the collection and processing of personal data by or on behalf of DTCH Shoes.

It explains how DTCH Shoes handles personal data. We clarify which personal data is collected and for what purposes it is used. We also explain how you can access, modify, or delete your data. We believe it is important that you are well-informed about this, and we recommend that you read this document carefully.

 

Who is responsible for processing your data

DTCH Shoes is responsible for processing personal data.

DTCH Shoes
Almystraat 14
5061 PE OISTERWIJK
The Netherlands
KvK: 74535706
Privacy contact: Mr. H. Daems
Phone number: +31 6 53 49 30 08
Email: info@dtchshoes.com

This privacy statement applies to all uses that DTCH Shoes may make of personal data obtained from anyone who has provided data to, contacted, or visited the website(s) of DTCH Shoes.

What data do we process?

The following (categories of) personal data may be processed:

• Address and/or contact details: such as name, residential or billing address, and other contact details (e.g., email and phone details) and social media accounts;
• Identification data: such as identification numbers issued by government agencies (for example, depending on the country you are in, social security number, citizen service number, passport number, ID number, tax identification number, driver’s license number), gender, a copy of your ID, and your date and place of birth, as well as your IP address details;
• Order data and preferences: such as data related to (previous) services/products purchased from DTCH Shoes and the information exchanged about them (including a customer ID, customer number, username, login details, and stated preferences and interests, loyalty cards, data related to gift vouchers) and contacts with customer service;
• Identification data of family members: such as authorized representatives and heirs, contact information, ID copies, and other identification information;
• Emails and phone calls with DTCH Shoes: such as email correspondence, phone calls, and recordings of communications with DTCH Shoes (in accordance with applicable law);
• Data concerning your experiences, preferences, and behavior: such as data obtained from reviews, customer surveys, or collected through cookies about your behavior and preferences on our website(s) (such as language settings, browser used, and cookie preferences);
• Financial data: such as data about financial instruments you trade in, securities, (savings) accounts, and/or mortgages, income data, data related to real estate, and other financial information necessary for providing our services, which may also include creditworthiness checks;
• Personal data about “Ultimate Beneficial Owners” (UBOs): such as their name, financial data (e.g., details about their capital and/or voting interests), contact information, ID copies, and identification numbers issued by government agencies;
• Data to prevent fraud: such as image and audio recordings;
• Data provided during job applications.

DTCH Shoes also processes the following data online.

Cookies

DTCH Shoes uses ‘cookies’. Cookies are small pieces of information visible to us (such as browser data, duration of visit, pages you visited, location data, and connection data).

DTCH Shoes uses cookies to recognize you on a subsequent visit, but also to store the content of your shopping cart, for example. Cookies allow us to collect information about the use of our products, services, and website and improve and tailor them to the needs of our visitors. Our cookies provide information related to personal identification. You can set your browser so that you do not receive cookies during your visit to our website.

Third-Party Cookies:
DTCH Shoes has also integrated third-party content. Examples include Google Analytics and Facebook. These third-party providers may place Third-Party Cookies when you visit the DTCH Shoes website, thereby displaying personalized content and offers—based on analysis and combination of online data and (personal) data with your consent. Please visit the third-party provider’s website for more information on their cookie usage.

Minors

The services of DTCH Shoes are generally not directed at persons under the age of 16. If you are under 16 and our services appear to be offered to you, use is only permitted under supervision and with the consent of the person responsible for parental control over the person under 16.

For what purposes do we process your data?

We use your data for the following purposes:

• To execute the agreements made with you as effectively as possible;
• For identification purposes;
• To enable account creation and secure the account;
• For electronic confirmation of registrations;
• To process and ship placed orders;
• To keep you informed about registrations and/or orders;
• To communicate with you about orders and provide customer service;
• To process your payments, handle invoicing, and maintain our (financial) administration;
• To provide you with an optimal shopping experience, including offering interesting deals based on past orders;
• To display shared experiences (reviews) with other (potentially interested) customers;
• To organize competitions and/or promotions;
• To inform you via email about our offers, news, and promotions, for customer surveys, and other marketing purposes;
• To comply with legal and regulatory requirements and to prevent and detect fraud, theft, and other irregularities and criminal offenses;
• To create and analyze visitor statistics;
• To set up, execute, and further optimize our security measures.

On what legal grounds is the use of your data based?

We use personal data based on the following legal grounds:

• To execute the contract, such as the contract under which the data subject receives products or services;
• After obtaining your consent, for example in the context of marketing;
• To comply with legal obligations;
• When there is a legitimate interest in processing.

Are you required to provide the data?

You are required to provide certain data. If you do not wish to provide that data, we cannot enter into a contract with you and will not be able to execute the agreement.

We also need certain data to comply with legal obligations.

How long do we retain personal data?

We do not retain personal data longer than necessary for the purposes for which we process them.

In general, we adhere to the following retention periods:

Type of data		Retention period
Customer data (such as: contact name, address, email address, phone number, date of birth).	›	For 5 years after the last transaction or for 5 years after the last contact about a transaction.
Account information (e-mail address, hashed password).	›	As long as you have the account. We will let the account exist until you delete it because your orders and invoices are stored in it.
Billing data, transaction data and other financial data.	›	7 years, based in part on legal tax retention requirements.
Correspondence (about orders and complaints, for example).	›	For as long as you have an agreement or other relationship with us and up to 5 years thereafter.
IP address (partial).	›	Up to a maximum of 5 months after the last website visit.
Information regarding newsletters.	›	Subscriptions or unsubscriptions we keep for 5 years, the newsletters sent we keep up to 5 years.
Data to prevent fraud.	›	7 years, or as much longer as desirable depending on the nature of the information also considering the fact and importance to prevent fraud.
Data regarding shopping experience / marketing / customer surveys / contests..	›	5 years.
Information related to legal proceedings	›	As long as necessary for the conduct of legal proceedings (which also includes the foreclosure phase) or for establishing our rights in legal proceedings and up to 7 years thereafter.
Cookies	›	For cookie retention periods, please refer to the cookie bar which lists the cookies used and retention periods.

 

Anonymous data

›

We may anonymize data once it is no longer retained and then retain it and use it for statistical purposes.

What rights do you have?

 

With regard to the processing of personal data, you have several rights. These rights are outlined below:

1. You may always request DTCH Shoes for an overview of the personal data we have collected and, within  legal frameworks, request a copy of that data (right of access);
2. If your personal data has been incorrectly and/or incompletely processed by DTCH Shoes in our records, you can request to correct or complete this data (right to rectification);
3. If you do not want DTCH Shoes to have certain data registered, you can request to have this data deleted (right to erasure or ‘the right to be forgotten’);
4. You have the option to temporarily halt the processing of personal data or restrict its use (right to restriction);
5. In certain circumstances, you can object to the (further) processing of personal data (right to object);
6. You can request DTCH Shoes to transfer personal data to a third party (right to data portability);
7. If DTCH Shoes receives personal data about you from a third party and processes it, DTCH Shoes will inform you—upon request—of the source from which this information was received.

 

Submitting a request as mentioned in points 3, 4, or 5 may result in the loss of the right to access purchased products or services, without entitlement to a refund.

 

However, a request from a data subject does not need to be granted if 1) DTCH Shoes has a legitimate and/or compelling interest in doing so or 2) compliance with such a request can be legally refused by DTCH Shoes on another legal basis.

Sharing personal data with third parties

DTCH Shoes will not sell or rent your personal data to third parties.

DTCH Shoes may, however, use third parties to provide services on behalf of or for DTCH Shoes, such as executing the agreement or as described in this statement.

Parties with whom DTCH Shoes cooperates and who may process personal data include the following:

• Government agencies;
• Employees, payment processing companies, webshops, and print companies;
• Delivery partners;
• Repairers;
• Suppliers;
• Support in the context of advertising and marketing campaigns, customer research, and review partners;
• Product support;
• IT service providers, such as for website hosting and maintenance;
• Legal support;
• Other external service providers and consultants.

DTCH Shoes may also provide your data without your specific consent in response to legitimate requests from authorities, subpoenas, or court orders, to detect or prevent damage or fraud, theft, or misuse, or actions to ensure the security of DTCH Shoes’ network and services.

Processing outside the EER

Personal data may be processed outside the European Union by the following third parties:

• Google;
• LinkedIn;
• Twitter;
• Instagram;
• Facebook;
• Snapchat.

In the context of the use of Google Analytics, the following is noted. We have entered into a data processing agreement with Google to make arrangements regarding the handling of your data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we anonymize your IP addresses.

Security and data breaches

A data breach is – in short – any breach of the security of personal data, resulting in the destruction, loss, unauthorized provision, transmission, storage, or other forms of processing.

A data breach can occur accidentally, for example, by sending customer data to the wrong recipient, but can also occur deliberately. In the latter case, think of personal data being stolen by a hacker or copying a database with personal data by an employee leaving the company.

DTCH Shoes has implemented technical and organizational measures aimed at preventing data breaches.

Measures taken include:

• SSL connections for websites;
• Ensuring that only the necessary individuals have access to personal data, that access to data is protected, and that our security measures are regularly reviewed;
• Ensuring that individuals who have access to data are aware of the importance we attach to the protection of personal data;
• Ensuring that individuals who have access to data are bound by a confidentiality agreement.

However, it cannot be completely ruled out that at some point a data breach will occur. DTCH Shoes is obliged to keep a record of all data breaches and can be held accountable by the Dutch Data Protection Authority. In addition, DTCH Shoes is obliged to report a data breach to the Dutch Data Protection Authority within the stipulated time frames.

Questions or complaints

Your requests and questions about the processing of personal data and/or this privacy statement can be directed to the persons mentioned on the first page.

 

Version number: 1

Date: 13-08-21